TERMS OF SERVICE

Effective Date: August 16, 2024

Welcome to ERCOB. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using ERCOB’s website, you acknowledge that you have read, understood, and agree to these Terms of Service, our Privacy Policy, and any other policies posted on our website. If you do not agree to these terms, please do not use our website or services.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your state or country to use our website and make purchases. By using ERCOB, you represent that you meet these eligibility requirements.

3. Account Responsibility

If you create an account on ERCOB, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

4. Product Information

ERCOB strives to provide accurate descriptions, images, and pricing for all products. However, we do not guarantee that all product descriptions or other content on our site are complete, reliable, or error-free.

5. Orders and Payment

• All orders are subject to acceptance by ERCOB.

• We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or description, or suspected fraudulent activity.

• Payments must be completed using the available payment methods.

6. Shipping and Delivery

ERCOB ships to the United States and Europe. Our shipping policy is as follows:

• Free standard shipping on orders over $89.

• Flat rate shipping of $8.99 for orders under $89.

• Estimated delivery time: 12-16 business days.

Delivery times may vary due to customs, carrier delays, or other unforeseen circumstances.

7. Returns and Refunds

Please refer to our Shipping & Returning Policy for detailed information. Returns must be requested within 30 days of delivery, and items must be in their original condition and packaging.

8. Intellectual Property

All content on ERCOB’s website, including text, images, logos, graphics, and designs, is the property of ERCOB and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

9. Prohibited Uses

You agree not to:

• Violate any applicable law or regulation.

• Use our website for fraudulent purposes.

• Interfere with the operation of our website or servers.

• Attempt to access data that you are not authorized to access.

10. Limitation of Liability

To the maximum extent permitted by law, ERCOB shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.

11. Disclaimer

Products purchased from ERCOB are provided “as is” and without warranties of any kind, unless otherwise specified. We do not guarantee results, effectiveness, or suitability for your pet’s specific needs.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the state in which ERCOB operates, without regard to conflict of law principles.

13. Changes to Terms

ERCOB reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@ercob.com

Thank you for choosing ERCOB. We are committed to providing a safe, reliable, and enjoyable experience for both you and your pet.