PRIVACY POLICY

Effective Date: August 16, 2024

At ERCOB, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using ERCOB, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment information when you make a purchase.

• Account Information: Username, password, and other account details if you create an account.

• Usage Data: Information about how you use our website, such as pages visited, clicks, and interaction with our content.

• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including shipping and payment.

• Provide customer support and respond to inquiries.

• Improve our website, products, and services.

• Send promotional emails, newsletters, and updates (you can opt-out at any time).

• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Companies that help us process payments, ship orders, or provide marketing services.

• Legal Requirements: When required by law or to protect our rights and safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Cookies and Tracking

ERCOB uses cookies and similar technologies to enhance your experience and analyze website traffic. You can choose to disable cookies in your browser settings, but some features of our website may not function properly without them.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal information.

• Opt-out of receiving promotional emails.

• Exercise any other rights available under applicable privacy laws.

To exercise these rights, please contact us at support@ercob.com.

6. Data Security

We implement reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

ERCOB does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided personal information, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. ERCOB is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

9. Changes to This Policy

ERCOB may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@ercob.com

Thank you for trusting ERCOB. We are committed to protecting your privacy while providing a safe and enjoyable experience for both you and your pet.