SHIPPING & RETURNING

Shipping Policy

At ERCOB, we want your pet to enjoy their new toys as soon as possible. That’s why we offer reliable shipping across the United States and Europe.

• Free Shipping: Enjoy free standard shipping on all orders over $89.

• Flat Rate Shipping: For orders under $89, a flat shipping fee of $8.99 applies.

• Delivery Time: Standard shipping usually takes 12-16 business days.

We carefully package every order to ensure your items arrive safely and ready for play. Tracking information will be provided once your order is shipped so you can follow your package every step of the way.

Return Policy

Your satisfaction and your pet’s happiness are our top priorities. If for any reason you are not completely satisfied with your purchase, ERCOB offers hassle-free returns.

• Return Window: Returns are accepted within 30 days of delivery.

• Condition: Items must be unused, in original packaging, and in the same condition as received.

• Refunds: Once your return is received and inspected, we will issue a full refund to your original payment method.

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged during delivery.

To initiate a return, please contact our Customer Support Team at support@ercob.com. We are here to assist you with every step of the process.

Additional Notes

• Customs duties and import taxes for European orders may apply depending on your country’s regulations.

• Delivery times may vary slightly during holidays or peak seasons.

• We recommend keeping the tracking number until your order is fully delivered.

At ERCOB, we are committed to providing an enjoyable shopping experience for both you and your pet. Fast shipping, secure packaging, and simple returns — because your pet deserves the best.